FAQ

Our Current Status

Some orders can expect a delay of +2 weeks, due to an influx. Please be patient with us at the moment, we are currently busy fulfilling orders on a rolling basis. Your email may be answered in 1-5 days,

Best Regards,

Hop Systems

 

Where's my order?

Each order from our store is customized for each individual customer. Orders are individually hand-made and manually put together with extensive labour. This means there will be an expected lead time which can vary depending on how busy we are. We are always working on speeding up our production speed for the future. High-quality products cannot be rushed, we would rather take our time to send you the best product, then to rush out a bad one. We take quality very seriously.

For this reason, a completion and shipping lead time can vary between 1-4 weeks for most orders. In small cases, orders may extend up to 2 months in lead time if we run into an issue with your order. In the uncommon case you experience an order delay, please be patient with us; rest assured, your order will arrive as soon as it is completed. Please be aware, the wait will be normal. If you need something with a specific deadline, please contact us first.

Most of our emails inquiring about the eta and shipping dates for their order will be answered here in this FAQ as well. All orders are done and shipped on a rolling basis,

If at any time, you cannot wait, we can always cancel your order anytime before shipment.

For other physical products in our store that don’t require labour, they will ship same day or within 1 business day.

 

Prometheus Barrel vs PDI Barrel vs ZCI Barrel

 

Prometheus Barrel

 

This stainless steel barrel combined with the r-hop is the best barrel you can get for the price point. The Prometheus R-hop barrel is our top recommendation for most players. They are manufactured in Japan with very high tolerances, and the barrels come very straight out of the box. They use superior SUS304 steel compared to other barrels on the market. The polished internal bore and r-hop give enhanced range and accuracy to the user. The internal bore has a diameter of 6.03mm, making it an effective tight bore while still remaining practical. In conclusion, we highly recommend this option for most players that are looking for the best range and accuracy upgrade they can get at a reasonable price.

 

PDI Barrels

PDI manufactures the highest grade quality steel inner barrels you can get on the market and they are famous for it. They are manufactured in Japan, The machining method for PDI Barrels is cold-hammer forging, which is the same process that real firearm barrels undergo.  This process creates the best consistency for your bore. The machining tolerance for the inner barrel is +0.002mm, which means they offer the highest quality tolerance in the entire airsoft industry for inner barrels. PDI Barrels also have the best lapped inner bore surface quality for steel barrels on the market at ~20 microns. The steel material used is SUS304 Stainless Steel, which is the highest quality steel used for inner barrels on the airsoft market. PDI Barrels are also the straightest barrels on the market thanks to their superior machining. PDI Barrels also undergo strict quality control. In conclusion, PDI sought to make the best possible steel barrel on the airsoft consumer market and succeeded. These barrels are highly recommended and are personally used by our technicians. It is also recommended to add-on a lapping service for this barrel, which will give it an inner surface like EdGI.

ZCI Barrels

ZCI has one of the best prices for performance ratios, being able to give a good performance for an affordable price. ZCI Barrels are constructed out of stainless steel and also feature a quality bore surface quality, very good for the price. ZCI Barrels are manufactured in China, which helps to bring costs and prices of ZCI Barrels down. The machining method used for ZCI barrels is Barrel Extrusion, a common method used for most inner barrels for airsoft. The machining tolerance is around +0.02mm – 0.05mm. In conclusion, ZCI stainless steel barrels is the best stainless steel barrel at its price point of around $20-$30 and absolutely recommended by airsoft technicians around the world.

What's the best way to contact us?

The best way to contact us is through email, and our contact form you can use below. Your emails will be answered as soon as we can.

Please note: We are spending every hour on order fulfilment, on busy weeks, we may not be able to answer your emails right away. Please be patient with us, we have no intentions to ignore anyone :).

Our Guarantee Warranty

We have a guarantee that you will leave feeling satisfied with a working product. In many cases with other installers lacking real credentials, you just don’t know what you are getting in regards to the quality of the install and product. You could be risking your money to getting a shoddy product.

Our installs have a ~95% success rate on the first package. However, if you did end up getting a defective product from a mishap, we will absolutely resolve them for you. We will pay for return shipping and ship a brand new product to you at no extra cost!

We also have a lifetime warranty on all of our rhop products. We will fix it for FREE.
(under reasonable circumstances, contact us for more information on warranty policy)

This is our guarantee.

How can I track my order?

You’ll receive a shipping confirmation email with tracking information the moment your order ships!

For r-hop and service orders, your tracking email notification will arrive when the order is near completion or being queued up for work.