Where's my order?
Each orders can include labor intensive services like: r-hop installation, machining, tuning, quality control and testing, etc. High quality products cannot be rushed, we would rather take our time to send you the best product, then to rush out a bad one. We take quality very serious.
For this reason, there is a 2-3 week lead time for most rhop orders to ship. In the uncommon case you experience an order delay, please be patient with us; rest assured, your order will arrive as soon as it is completed. Please be aware, the wait will be normal. If you need something with a specific deadline, please contact us first.
For other physical products in our store that don’t require labor, they will ship same day or within 1 business day.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information the moment your order ships!
For r-hop and service orders, your tracking email notification will arrive when the order is near completion or being queued up for work.
What's the best way to contact us?
The best way to contact us is through email, and our contact form you can use below. Your emails will be answered within 0-2 days. You can also call us at 916 596 8829. If our phone is closed, please send us an email and we will get back to you.
Our Guarantee Warranty
We have a guarantee that you will leave feeling satisfied with a working product. In many cases with other installers lacking real credentials, you just don’t know what you are getting in regards to the quality of the install and product. You could be risking your money on getting a shoddy product.
Our installs have a ~95% success rate on the first package. However, if you did end up getting a defective product from a mishap, we will absolutely resolve them for you. We will pay for return shipping and ship a brand new product to you at no extra cost!
We also have a lifetime warranty on all of our rhop products. We will fix it for FREE.
(under reasonable circumstances, contact us for more information on warranty policy)
This is our guarantee.
Please give us up to 1-3 days to respond, as we are currently very busy.
Text or Chat with us on Facebook
You can also communicate with us through text messaging or chat with us through messaging our Facebook. We will respond as soon as we can.